The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you again for the excellent service
Just a quick note to thank you again for the excellent service I've received since first ordering my new fridge via your website.
Too often people are happy to jump in with bad feedback, but excellent service should be acknowledged.
Thank you.
The delivery guys were awesome, polite & prompt.
I'll be referring anyone who will listen your way and when I next need an appliance I will know where to look first.
Regards, Denise, Dee Why, NSW
Efficient, communicative, friendly and helpful
I have just placed an order with your salesman, David, and felt the need to write to you. He was incredibly efficient, communicative, friendly and helpful. So much so, that I've just emailed my daughter to tell her to hold the order she was going to place with one of the large chains here. I told her to compare your prices and shop with you. (I might add that she's just setting up a new home and placing a large order). Please convey my satisfaction to David. He was great! Renee, St. Ives, Sydney
You are now are shop of choice
Just a quick note to say thank you for having the best sales and
delivery staff. We have made several purchases and each time we have
never been disappointed.
The sales staff are always friendly and helpful. I have had to wait
many hours to get basic information when dealing with the likes of
******** etc but with your staff it is instant. Never a dumb
question goes unanswered to which I am very grateful. I am amazed at
how easy and quick I can order an item and receive it.
Delivery is always a concern as I have had items from *******
delivered on the back of ute which was driven by one of their sales
staff after they had finished work. I had paid $60.00 for this
disgusting treatment. Your deliver staff are always on time and so
polite and professional. It is a credit to you and them that they can
keep this level of perfection time and time again.
We have spent many thousands at ******* over the years but will
do so no more. You are now are shop of choice. Christian, Greenwith SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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