The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Dimensions I needed and the price range
I really like the way the website works. I was looking for a
fridge with the freezer on the bottom and the website
actually displayed only those models and I could also choose
what dimensions I needed and the price range. The price and
all of the other relevant details are clearly listed and the
whole site is very user friendly and a delight to use. I'll
have this on my favourites from now on. Also, I had my
fridge delivered less than 24 hours after purchase by two
exceptionally polite and puntual delivery guys.... all for
free! Loving you guys. Sarah, Ashfield, NSW
Outstanding customer service
We want to thank you for providing us with the most outstanding customer service that we have ever experienced from any company. From the moment we placed our order for a GE fridge your company’s performance was highly efficient in that the sales support team was informative and friendly. However, it was when we experienced the problem created by the GE installers and saw the level of effort that your staff went to in order to ensure that we got a positive outcome to the problem that we were blown away. The commitment to us as your customers was outstanding despite the fact that the problems we experienced were not the fault of your company. Then to receive a personal visit from you, a senior executive, to check out the problem was special. Your and Sally’s actions have left us feeling incredibly valued as customers, so much so that we cannot ever see ourselves shopping for appliances elsewhere.
Thank-you.
Lyle, Rose Bay, NSW
Easy to use
Very easy to use and compare products and pricing. Appliances Online Customer, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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