The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
We are very impressed with your service
We recently purchased a refrigirator from you. We were very impressed with the friendly and helpfull delivery men, the price of the item on your site was $ 994.00 plus $ 16.00 delivery (from Sydney to Canberra) this included instalation and removel of the old fridge. The same fridge was $1390.00 at ***, but they wanted 50.00 delivery and no removal of the old fridge. We are very impressed with your service and have recommended your site to friends. Many thanks. Imke, Garran, ACT
Thank you all for the great service you supplied
I have to thank you all for the great service you supplied. I am an elder lady and am so relieved that the installation of my new fridge was so hassle free. Both *** and *** **** **** told me they would take my old fridge away for a fee. However, they would not guarantee that they would take the new fridge out of its box for me, as this would depend on the carrier’s time schedule. What good was a new fridge in a box to me if they took my working one away? Sadly, I remembered the trouble I had getting a new TV out of its box etc., so how was I going to manage a huge fridge? If I had of known of your wonderful service, I would have replaced my very old fridge years ago.
A very Happy Customer. Phyllis,
Amazing customer service experience
I really wanted to thank Appliances Online for an amazing customer service experience. I purchased a fridge recently to replace our current one that ceased working. On the day of delivery I woke to find the old fridge working again. Upon calling Appliances Online to advise that I did not require the old fridge to be taken away when the new fridge was being delivered (assuming it was too late to cancel) I was pleasantly surprised to receive the option to cancel the order and get a full refund. Incredible service, pleasant staff and never left waiting on the phone. I will DEFINITELY use appliances online moving forward based on top customer service and low prices. I will also recommend to anyone purchasing new whitegoods. Thank you for a positive experience, really makes for a very nice change!!!
Julia, Waverly, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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