Rinnai Natural Gas Continuous Flow Hot Water System ENV26N
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Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).Hi Appliances Online Team, this is the first time I have used your services and I am very, very impressed!!!! Not only you have offered a very good deal on the product I was after, the overall experience of dealing with you was just smiles on my face! You have done a fantastic job and you certainly know what it is delivering a magnificent customer service!!! Big time!!! The moment I have placed my order online yesterday, was followed up immediately via email (well, this is expected), but than I got an SMS in the evening providing my delivery details and then a follow up phone call on my mobile in the morning, advising when you will deliver and delivered you did! So my sincere congratulations on your excellent service and I will certainly buy from you again in the future! WELL DONE GUYS! Merry Christmas and happy New Year! PaulBravo Appliances Online BRAVO!!! Amazed... Here is my comparison: RETAIL STORE: My visit to a well known retail shop. Rude staff (apparently I interrupted their chat), didn't know the product (seriously reading the brochure to me) and then out of stock and had "no idea" when they would get it. APPLIANCES ONLINE: Easy to use website, Great phone advice regarding which model to choose, Ordered online and managed to pick the wrong delivery date, Emailed and fixed immediately, Delivery people called as promised and set a time... then arrived on time (never happens in Canberra), Really polite, sorted everything amazingly fast. Ok, so I must admit I was waiting (actually expecting) something to go wrong. How do you get this level of service and substantially cheaper..? Must admit I am almost hoping for something to breakdown so I can see the repair service... Do you helicopter people in..? ;-) PS If you can give the delivery guys a pat on the back, they really did a great job getting appliances in and out of a tiny laundry.Amazed... Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.Questions & answers
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