The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Provided excellent service above expectations
Hi there, A really, really big thank you to Sally, Peter & Grant
after problems with the washing machine, these guys provided excellent
service above expectations. I will be glad to shop with Appliances
Online again. Thanks lots .P.S. The machine is also fantastic. Darren, Blackheath, NSW
Good value and excellent service
Good value and excellent service. Will definately use the company again when I require electrical equipment. It makes such a pleasant change for a company to contact you when they say they will and to arrive within the allocated time slot. I appreciate the efficiency that allowed me to make the most of the day without hanging around at home for hours waiting. The removal of old appliances free of charge is also an excellent option. All to often customer service is poor - I'm delighted to have found a company where this is not the case. Lucy, Paddington, NSW
Excellent service and will shop again!
The whole experience was painless from ordering, payment and delivery. Delivery occurred just as was explained on the web. I was hestitant to buy such a large purchase online but reviews and blogs indicated the company was good. It took away the hassle of haggling instore with sales people and all the extra requirements - delivery, removal of old machine and connection was all included in the price and offered upfront. Excellent service and will shop again! Jennifer, Carina, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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