The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
AOL price was better and they delivered the very next day as promised
I'm new to Australia and my transaction with Appliances Online is honestly at the very, very top of any company I've dealt with since moving here from the U.S. I had been waiting over a week on my dryer from another supplier with continued empty promises on its arrival before I discovered Application Online. The AO price was better and they delivered the very next day as promised and called when they said they would concerning the delivery. Everything was very professional and efficient and the customer service rep and delivery guys were also very friendly. I don't typically spend the time to do online reviews, but Appliances Online deserves a good one! Chris, Mosman, NSW
Great customer service
Thanks for a great customer service experience from start to finish. Great prompt responses from your customer service team replying to my emails. Great turnaround from the order process to the delivery. Delivery drivers rang to notify of delivery were there. Other retailers have a lot to learn. Once again fantastic service, will already have recommended Appliances Online to others Brendan, Mulgrave, Victoria
I will not hesitate to try Appliances Online again.
Always VERY competitive pricing that works out to be FAR cheaper than all the rest when you factor in the FREE delivery and installation, plus FREE removal of old appliances. I've had other companies try to not only charge more for the product itself but then charge as much as $75 for delivery and charge me for the removal of old products! Not with Appliances Online. I have already recommended them to my friends and family and when it comes time to buy another appliance, I will not hesitate to try Appliances Online again. Jiangyue, Carramar, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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