The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Enjoyable and financially rewarding
Just a quick note to thank everybody at Appliances Online (and their couriers) for getting our new Wall Oven and Microwave Oven to us so quickly. I have to say I was a little worried about spending so much money online ($1,498) without anything more than a web interface. Living in WA made it that more risky.
I have to say the experience was an enjoyable and financially rewarding one that went without a hitch. Took just 6 working days to receive the goods after making payment. The freight charge was very, very reasonable and I was kept fully informed along the way. In fact, the goods arrived before they even made it to the courier's tracking system !!
Congratulations and well done. I will happily recommend your company to my friends and will surely use your services again. Paul, Mt. Richon
Appliances on line have been a God Send
WONDERFUL ! Our Washing Machine decided it was tired
yesterday. Within that time, the old machine has been
removed, replaced and a new machine installed! I have 3
young boys and I NEED my washing machine.. Appliances on
line have been a God Send. I have not had to leave my house
and all aspects of their service as prosmised have been
fullfilled. What can I say, their service, professionalism
and promises have all been followed through. I will from
now on look at this site before visiting a retailer. It has
saved me so much leg work and having my washing machine
replaced within 24 hours is amazing. THANK YOU and keep up
the wonderful work and attitude towards your customers.
Your delivery team have been so efficient and informative
towards your clients. I don't think I will go elseware
again. Appliances Online Customer, Australia
Fantastic products, best prices and unparalleled service
A great store - fantastic products, best prices I could find (from both local and online stores) and unparalleled service. I will definitely buy from Appliances Online again whenever I need an appliance. Have already recommended them to several friends & family who are in the market. At first I was a bit nervous about purchasing a major appliance from an online source but I needn't have worried. The pre-sales support from staff (ie, answering telephone questions, looking up additional information & specs, etc.) was exceptional and provided in a friendly & accommodating manner. Delivery & installation was on time & professionally done. Dianna, Walliston, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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