The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I cannot praise appliances online enough
I just had a simpson washing machine delivered. I cannot
praise appliances online enough. The 5.5kg machine I
purchased is fantastic, service, delivery fantastic. Will
purchase again and encourage others. Prices are great.
Hassle free. No time wasting driving around. They even
took my old machine away all included in the delivery.
Appliances Online customer,
A little concerned how it would go
Hi I have not bought an appliance on line before and was a little concerned how it would go. I would like to compliment your company on the way my order was handled, i.e. the uncomplicated method of ordering, the pleasant way I was treated when I rang to change delivery date and the very prompt delivery. It was difficult ordering a product I did not know but I am extremely happy with the Omega Dishwasher. I am sure you get complaints but this is a genuine compliment. Thank you Fran, Nambucca Heads, NSW
Understanding, informative, knowledgeable
Dear AndrewHaving had some issues with an LG Washer/Dryer we purchased under a year ago, I am writing to say I am reallyimpressed with your customer service.You were polite, understanding, informative, knowledgeable and quick to organise a replacement for a better quality product. You spoke with LG on our behalf and came up with a great solution. We are really happy with the Electrolux Washing Machine and Dryer which replaced the faulty product.Thanks to you we are able to run our household laundry normally again.With kind Regards Amberwren Amberwren, Leichhardt, Sydney
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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