The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You responded very quickly and followed through
Hi.I recently contacted you regarding the purchase of a coffee machine. You responded very quickly and followed through with the order just as quickly. I was really happy to get such great service and I am really happy with my coffee machine. Thanks again. Lana ,
I paid in cash after installation
Hi, I recently ordered the Simpson 7.5kg top load wash machine online. The info request was easy to follow & the phone service really helpful. 2 days later my order arrived!! After a confirmation call in the morning, the delivery guys were very efficient & friendly. I paid in cash after installation & they took my old dying washer away (& all of the packaging rubbish too). I love my beautiful new washer & will definitely be using this service again. Maybe a new fridge...........or chest freezer..........
Thanks again Appliances Online!!! Lisa, Capalaba, QLD
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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