The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Exemplary----price, customer service, communication
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee, Hope Island, QLD
He went out of his way to assist
I just wanted to say that I was most impressed with the
customer service provided by Colin. Even though a problem
arose with the supply of my purchased washing machine, he
went out of his way to assist in organising an alternative
quickly. Adua, Ellenbrook, WA
You will be delighted with the outcome
Completely satisfied with the professionalism of both the online personnel and the delivery van staff. Arrived on the day promised a phone call 30 minutes before delivery to check we were home. Installation of washing machine and associated paperwork was fast and efficient. 10 out of 10 all this plus marvellous savings on product and free delivery. Don't look elsewhere call these people you will be delighted with the outcome. Jacquie, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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