The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The online order process is seamless
Just a quick note to commend you guys for great customer service. This is the second time I have purchased from Appliances Online. Your prices have been lower than local retail stores on both occasions, delivery free, and stock available (and if not sourced quickly). The online order process is seamless and most importantly your delivery drivers are always very accommodating.
Well done guys - keep up the good work!
Nick, Manning, WA
Exceptional!!
It's the first time I have used Appliances Online. The service provided online, over the phone and the delivery of my fridge including the exchange of my fridge from left to right hinged was exceptional!! Without any doubt I will be using Online to purchase all my appliances. Thank you! Lorna, Victoria Park, WA
Impressed with the speed of delivery
Order number 1***9 in Adelaide, Norwood just got the fridge delivered - thank you very much. Pleasure shopping online and am impressed with the speed of delivery. Also saved about a $100 in comparison with buying it in a shop/s here. An immediate answer either via e-mail or phone is greatly appreciated. Cliché it might be, but one really feels a valued customer when dealing with appliancesonline. They will do all possible to help. Good old customer service, a friendly smiling face in your e-mail's in-box or at the end of a phone line. I didn't get to use live chat feature, where your questions get answered straight away but what a brilliant idea! I recommended your online shop to a few friends already. Sonja,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .
