The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
This must be what good customer service looks like
Hi,
I would just like to write to say thank you for your promised fast delivery. When I read on the online receipt that I would get a phone call in the morning and then delivered within 2 hours from that time I laughed to myself thinking yea right I will believe it when I see it.
Well to my surprise your delivery man rang me up at 710 this morning and delivered it by 830. I couldnt believe it this must be what good customer service looks like? been a while since I have seen it. The bloke also had a great attitude and a good phone manner when he called me especially for a delivery driver. If I had the $$ on me I would have tipped him for the great Customer Service, being punctual and having a good attitude you just dont find this anymore.
Thanks
Zach, Bellbird Park, QLD
Efficiency par Excellence
Thank you for superior unexpected service. Your word is good. Confirmation, delivery, set up cannot be faulted for the washing machine I bought. Old machine taken away. All with a pleasant and friendly smile. Efficiency par Excellence. Yarie, Shoal Bay, NSW
Appliances Online were helpful and pleasant
Please pass on my thanks to your sales and delivery team for a job well done. I had wanted the fridge delivered today if possible but knew that it probably could not be but I have just received it. Thanks so much. Everyone I had dealings with at Appliances Online were helpful and pleasant, including the young delivery men. Rhonda,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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