The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Amazing customer service experience
I really wanted to thank Appliances Online for an amazing customer service experience. I purchased a fridge recently to replace our current one that ceased working. On the day of delivery I woke to find the old fridge working again. Upon calling Appliances Online to advise that I did not require the old fridge to be taken away when the new fridge was being delivered (assuming it was too late to cancel) I was pleasantly surprised to receive the option to cancel the order and get a full refund. Incredible service, pleasant staff and never left waiting on the phone. I will DEFINITELY use appliances online moving forward based on top customer service and low prices. I will also recommend to anyone purchasing new whitegoods. Thank you for a positive experience, really makes for a very nice change!!!
Julia, Waverly, NSW
There is a company out there today offering such great service
I write to thank you for providing an excellent service, I cannot get over that there is a company out there today offering such great service. Three Cheers to your company. Thanks Kerrie,
Arranged for the old one to be taken away AND for next day delivery
Well done. After going to a store and being told maybe I could have a freezer delivered and maybe they could take it away, a quick call to Appliances Online demonstrated why I'll be back! A very helpful assistant got me the freezer I wanted, arranged for the old one to be taken away AND for next day delivery...no maybes! Natalie,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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