The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Price was well below what I expected to pay
Awesome service delivery was smooth and on time and the guys
didn't take 20min to install new washing machine and remove
the old one. And the price was well below what I expected to
pay.
The delivery team called in the morning turned up within the
arranged window which was totally awesome.
Thank you again have been recommending to all my work
collegues.
Cheers
Larry Herron Larry, Swinger Hill, ACT
Most considerate, HELPFUL, caring employees
Hello Sally. Just dropping you a line to say ........THANK YOU........& let APPLIANCES ONLINE know that they have one of the most considerate, HELPFUL, caring employees ever working for THEM! U deserve to be nominated for employee of the year, it is NOT very often at all that the public comes across some one as helpful & caring as you! FOR example, look at what electrolux wanted to do.....NOTHING but keep trying to fix it! Thank you for being the only one that gave a damn about all the problems i was having with the washing machine i purchased from APPLIANCES ONLINE......the new washing machine works a treat & even sound so much better! SO...........THANK YOU...........again, the worlds work places would be a hell of a lot better off with more considerate people like you in it! Michelle, South West Rocks, NSW
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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