So disappointed. Had continued issue with water pump malfunction. Had to send 2 back while in warranty. Now the 3rd one has kicked it in too! Previously I had an original Citi and had it for 6 years before it had to be retired. Now I’m wondering is it worth getting it repaired. Or to just try something else. When the coffee machines were made of metal that was great but since it changed to recycled plastic quality has been sacrificed. Yes I get trying to be sustainable but at what expense? Then amount of returns due to faulty parts is adding to the landfill, which you guys pride on trying to reduce.

It has given me the perfect coffee experience expected from Nespresso, however, machine broke down close to 2 years mark, got a replacement machine that doesn't work right regularly--suspected a refurb machine--and finally completely broken with the head unit falling apart.

I was happy with the frother, which does the job, but the Vertuo was initially great but after three months it just stopped working. I had bought this one to replace the one I had bought earler but had also stopped suddenly. I am not happy with 2 machines just ceasing within months of purchase