The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you Appliances Online
Thank you Appliances Online for the supply and installation of our airconditioner. Everything went well and to our complete satisfaction. A special thank you to the Nisair installers. The team carried out their work with professionalism and minimum disruption. They were a pleasant team and most courteous. We would not hesitate to use your organisation for the purchase of appliances in the future. Best regards. Robert, Northbridge, NSW
I am just so impressed and will continue to advise my friends
Using Murphy's Law, I needed a new washing machine late on Sat 29th December. So I googled to find something and placed my order with rebel-com.click. I chose my delivery date as the very next business day of 2nd January, but was very sceptical. It was delivered at 8.30am on 2nd, installed and the old one taken away at no extra cost. I am just so impressed and will continue to advise my friends to use appliancesonline. Kaye,
Best customer service we have ever received
I am emailing today to bring to your attention a very valuable staff member of yours.
After purchasing a Samsung fridge from Appliances Online we experienced repeated issues with the fridge. After being constantly passed between Samsung and Lumley, the extended warranty company, we were left with a substandard fridge with no-one willing to take responsibility. I contacted Sally who, on every occasion was courteous, helpful and patient. Sally took control of the situation and liaised with all parties and eventually exchanged the fridge for a Westinghouse.
Our experience with Sally has been so positive we intend to purchase all future products through Appliances Online and would happily recommend the company to others. Sally is a genuine asset to your company and has provided us with the best customer service we have ever received by far.
Congratulations on such a fantastic employee. Jayne, Cooks Hill, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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