The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Rare thing to experience these days
We purchased our washing machine through 'Appliances Online'
over the phone. Although there was a mix up at first about
the machine being in stock and then not in stock, the
customer representative (a lady, who's name I cannot
recall)kept in regular contact with me and did all she could
to ensure our machine came ASAP, and it did! We were very
pleased.
Only two weeks later, we had a problem with the machine's
seal and it seemed that the manufacturer was claiming that
they were not responsible to fix the issue. Your
representative, Georgia Kia made an A+ effort to help us,
being understanding as well as offering a loan machine until
the problem was resolved. As it turned out the machine was
fixed, under warranty and seems okay for now but I felt that
my gratitude to Georgia needed to be mentioned to the
management and/or Directors of 'Appliances Online' . Georgia
made me feel like someone cared about what was
happening...that is a rare thing to experience these da Deborah, Point Cook, VIC
First class customer service & installation
Just wanted to say a massive thank you. Our old washing machine blew up Saturday morning, we ordered a new front loader online that night and it was installed by 2 Appliance Online guys on Tuesday - 3 days! First class customer service & installation, huge range of products and fantastic discounts! Will definitely use again. Helen,
Very prompt service
Thank you so much for the delivery of my Electrolux fridge. We are so
happy with it. Delivery was good. When it was realised that the light
didn't work they arranged for a very prompt service, which was timely
and well done. The fridge itself is great! Lots of room for our family
of 4. I will be recommending this site to my friends and family. I was
thoroughly impressed! Gareth, Blaxland East, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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