The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Appliances Professionals Online
Very well designed. If only others out there can do just as well. A good
designed website and excellent service etc makes for professionalisation. Maybe
should have been called Appliances Professionals Online. Thank You Very Much Trent, Alstonville, NSW
The savings are 'in the bank'
Whilst I was extremely nervous about buying a major appliance on line, especially on a Sunday, I am delighted with the result ! I spoke to a real person after hours on Sunday, placed my order on line, got confirmation immediately, was called, as promised on the morning of the delivery and it was delivered just when they said they would. The delivery guys were, neat polite and helpful - they even gave me a good tip about re-routing the drain from the machine. The savings are 'in the bank' ... and I will use them next time. Appliances Online Customer, Australia
Your website is clear, your service exceptional
Hi there, I just wanted to give you some feedback on a recent purchase. I'm been very impressed, every step of the way. Your website is clear, your service exceptional. I'm particularly impressed with the way you took my call on a Sunday when I was having problems with the on-line payment system and you took my credit card info over the phone.
Your delivery guy called when you said he would and he delivered when he promised to.
I'd be happy to recommend you to my friends - congratulations on running the organisation so well!
Kind regards,
Claire (39, working part-time, mother of 2 kids & not usually someone who'd bother to write an email like this - means I was REALLY happy with your service!) Claire, Eltham, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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