I'm perplexed by the negative reviews listed below. We purchased this product almost 2 years ago and have had nothing but a great experience with it. We use it multiple times a day. It's a work-horse. No leaking. Lid operates beautifully and everything is well-built and durable. Beautiful design, great-tasting, safe hot water every time.

It works perfectly and is less noisy that other. The crystal is more strong and it works great. I would prefer the other with the different temperatures but this work great.

i just bought my THIRD Crystal Clear Kettle. Obviously I like them. However the new one arrived yesterday with an extremely short cord. After reading the Breville Crystal Clear enclosed booket I discovered that now Breville considers the previously regular length cord to be a Hazard waiting to happen. My kitchen cupboards HANG over my counter top. The previously length cord was good because I could move the kettle away from underneath the cupboards. However now it boils the water directly under the cupboards. Not a good idea as steam will eventually cause quite a problem for me relating to the kitchen cupboards. No...there is nowhere in the kitchen that this kettle can be plugged into away from the cupboards.