The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
'BEST SERVICE' ever
We have just had our new washing machine delivered and installed. My wife and myself just experience the 'BEST SERVICE' ever. We found your delivery staff so helpful, friendly and courteous that we are just compelled to tell our friends. Yvonne, Mudgeeraba, QLD
Prompt delivery, price, installation
I just wanted to drop your company a line to say thank you for offering such a wonderful service to your customers. I took delivery of my new washing machine this week and it is working like a charm. The prompt delivery, price, installation and the fact you took my old machine away made my buying experience a total pleasure. I will definitely be recommending your company to friends and family. Joy, Tarneit, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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